Shipping 

Is there an order minimum? 

Yes, but only for live animal orders. Orders containing live animals must be over $50 to ship. There is no minimum order amount for orders containing only non-live products. There is also no minimum order amount for expo pickup or local meetups. 

Do you ship all year round?

We do! However, extreme temperatures in North Texas or your destination may postpone shipping. We will notify you if this happens, and together, we will figure out a new shipping date. 

What shipping carrier do you use?

We use FedEx Priority Overnight for all live animals. 

Can you ship to my home address?

We can offer home delivery upon request, but LAG cannot be guaranteed due to the unpredictability of this shipping method. 

Why is the shipping cost so high?

We ship FedEx Priority Overnight for most shipments, and we recommend always choosing this shipping method because it's the most reliable way to ship live animals. Unfortunately, we know that it can be costly. We do our best to capture and utilize cheaper shipping rates by working with shipping partners and increasing our savings through volume discounts; these savings are then passed on to our customers. Our current rates are already around 80% cheaper on average than a direct quote from FedEx, and our flat-rate shipping costs for these shipments are below average across this industry. It is also important to consider the additional $6-$10 in costs we incur on the packing supplies for every shipment to ensure safe arrival, which we do not add to the shipping fee. For most shipments, we're losing money on shipping costs.

What if my spiders arrive dead? 

Please send us a photo of the deceased animal to receive a refund or replacement. "Freebies" are not covered by our Live Arrival Guarantee. For LAG details, see Shipping Policy.

What if one or more of my isopods arrive dead?

We usually put at least one extra in the cup to ensure you will still get the amount you ordered, even if one dies during shipment. If there are more deaths and you don't get the amount you're supposed to, contact us, and we'll issue a partial refund. For LAG details, see Shipping Policy.

Do you ship overseas?

No. We do not ship live animals overseas. 

Products

How are the spiders measured?

If you're new to the hobby, you may think the spider you receive is smaller than the measurement listed in the description. Spiders are measured diagonally when fully stretched out, from the tip of the first leg to the tip of the last leg on the opposite side. 

What age/size are the isopods you sell? 

Isopods will be mixed-sized juveniles and sub-adults. We don't send out adults since there's no way to know the age or how much longer the animal will live.

Are the product photos photos of the exact animal being sold?

No, many of our product photos are professional photos taken by us of mature female/adult examples of the same species. The remaining photos are voucher photos of smaller animals, not necessarily the exact animal for sale. Most of the animals we're selling, such as spiders, assassin bugs, and mantids, are slings/nymphs that do not necessarily resemble the product photos. The product title or description states the size/age of the actual animal being sold.

I want some of the ESA-listed Poecilotheria species you have for sale, but I don't live in Texas. Can I purchase them?

No. All ESA-listed species can NOT be shipped across state lines, as stated in the product titles and descriptions. Not even as a "freebie". Please do not purchase if you live outside of Texas, or your order will be canceled and refunded immediately; you will also be charged a 5% canceling fee, which will be deducted from the refund. 

Order Questions

Can I cancel my order?

We require a 3% cancellation fee on all cancellations. This is a non-recoverable fee we are charged when processing your payment, and it is not refunded to us by Shopify when an order is canceled or a refund is issued. Canceling orders creates extra labor and costs on our end and reduces available stock for others who may be interested, so please make sure you are committed before placing an order.

Can I make changes to my order?

Yes. Message us, and we'll see what we can do. 

I already placed an order, and it has yet to be shipped. Can I add more stuff to it?

Yes! Just message us, and we will add anything you want to your order. We will send an emailed invoice allowing you to pay the balance for the new additions. 

Do you offer any sales or discounts? 

Sale pricing is as marked on the product page of species on sale. We also have sitewide sales occasionally which don't last very long, so follow our social media and subscribe to our emails to ensure you don't miss them!

Can I add more than one freebie to my order?

That depends on the total amount of your order and what freebies you choose. 

You can choose one freebie from the designated pricing tier for which your order qualifies. Alternatively, you can mix and match and select multiple freebies from lesser tiers for a total amount up to your total order amount. (Ex., for a $500 order, you can choose one freebie from the $200 tier PLUS one freebie from the $300 tier, OR you can choose one freebie from the $500 tier. )

Reptile Expos

What are the reptile expos you guys will be vending?

We vend all the reptile expos in Dallas/Fort Worth area and a few in other major cities across the US! See our Expo Schedule for details. 

Are the prices at expos the same as on the website? 

Most of the prices are exactly the same. However, sale pricing for certain species may only be available online. So preorder is recommended! 

Can I order online and pick up at an expo?

Yes! We don't bring all species/morphs of isopods we have to a show, and for most tarantulas, we only bring one or two of each species. So, pre-ordering is a good way to ensure you get the pets you need. It's also the only way to get freebies of your choosing at the expo since our freebies are only available online. 

Just add the products to the cart and proceed to check out. The expo pick-up option will be under "Shipping method." This option will become available to residents in the state and surrounding states of the corresponding show about one week before each show. 

Do you bring all your inventory to expos? 

No, and the animals we do bring to expos, we only bring up to two of each species. This is one of the reasons why we encourage you to pre-order before each show! 

Wholesale

Do you offer wholesale pricing? 

We do sometimes. If you are a bussiness owner, contact us for our wholesale list!