FAQs

Orders containing at least one live animal must have a cart subtotal of at least $50 to qualify for shipping. The $50 minimum applies to the entire cart subtotal, not only the value of the live animals. There is no order minimum for orders containing only non-live products, DFW local meetups, or expo pickup.

We ship live animals throughout the continental United States (the 48 contiguous states) using FedEx Priority Overnight. We do not ship live animals to Hawaii, Alaska, or internationally.

Orders containing only non-live products can ship to all 50 states and, in some instances, internationally, via USPS Ground Advantage or USPS Priority Mail.

Yes. ESA-listed Poecilotheria species are available only to Texas customers and cannot be shipped across state lines. These products are clearly marked TX SALES ONLY in their titles and descriptions and cannot be selected as freebies for out-of-state orders.

Please do not purchase these species if you live outside Texas. We will cancel and refund the restricted portion—or, when necessary, the entire order. A ~3% cancellation fee will be deducted from the refund. For card payments, the fee is 2.9% + $0.30 per transaction; different payment methods may have slightly higher or lower fee amounts.

If your order contains live animals, we will contact you within 12 hours with a proposed delivery date and FedEx Ship Center pickup location. Please confirm that these arrangements work for you—we will not ship your package until we receive your confirmation.

Live-animal packages normally ship on Tuesday or Wednesday for next-day arrival. We provide tracking information on the day of shipment. Shipping may be postponed because of weather, carrier conditions, our schedule, or an animal’s molt cycle.

Orders containing only non-live products ship to the address provided at checkout via USPS Ground Advantage or Priority Mail, typically the day the order is placed or the following day.

If you selected DFW local meetup, we will contact you to arrange a time and location. Expo-pickup orders will be reserved for you at the selected event and will not be shipped.

Yes, weather permitting. Extreme temperatures at our location, at the destination, or along the shipping route may require us to postpone shipping. We will contact you if this happens and arrange another suitable date.

Carrier delays can also occur. Someone must be available to pick up the package on the day it actually arrives, even if it arrives later than originally scheduled.

Yes. Home delivery is available upon request. However, live-animal orders are held for pickup at the nearest reasonably accessible FedEx Ship Center authorized to accept the shipment by default.

When an authorized Ship Center is available, home delivery may be requested, but the checkout shipping rate and free-shipping offer cover Ship Center pickup only. We will quote the actual home-delivery cost and invoice you for any amount above the shipping charge paid at checkout. This difference must be paid before shipment. Customer-requested home delivery is not eligible for our live arrival guarantee and is sent at the customer’s risk.

If no reasonably accessible FedEx Ship Center authorized to accept the shipment is available, we will arrange home delivery. In this circumstance, home delivery remains eligible for LAG, provided all other policy requirements are met. Any additional home-delivery cost remains the customer’s responsibility. If the customer declines the additional charge, the affected portion of the order—or the entire order when necessary—may be canceled without the standard cancellation fee.

For animal safety, we do not offer home delivery when temperatures are 90°F or higher or 35°F or lower.

Please review our Shipping & Live Arrival Policy for complete requirements.

Live and non-live products may be shipped together or separately, depending on the items, their sizes, and whether everything can be packed safely in one shipment.

When the non-live products must be sent separately by USPS, additional shipping charges will apply to that shipment.

We ship live animals through FedEx Priority Overnight. For many of the animals we sell, including spiders, FedEx is the only available carrier that permits their shipment; USPS and UPS cannot be used. Overnight service also minimizes the animals’ time in transit and provides the most reliable and safest option for live-animal shipping.

Although overnight shipping is expensive, we work with shipping partners and use volume discounts to obtain substantially reduced rates. Our customers pay rates that are approximately 80% lower on average than purchasing the same service directly from FedEx, and our flat-rate shipping charges are below average for the industry.

Our flat-rate shipping charge helps cover both the discounted FedEx rate and the box and packing materials required for safe transport. Packing supplies alone generally cost us an additional $6–$10 per shipment. Because carrier costs vary by destination and package, our flat rate does not always cover the full cost of shipping and packaging. We absorb the difference on many shipments.