Returns & Refunds:

We DO NOT accept returns on live animals.

Non-live animal products may be returned for a refund within 14 days of delivery. The product must be unused and in its original packaging. After we receive your return, refunds will be processed within 5-10 business days. Refunds will not include shipping costs. Used products will be rejected and shipped back to the customer when possible. 

You will be refunded immediately if any animal in your order arrives dead. Please see our Shipping Policy for LAG details.

For online purchases with local pickup, pickup at a show, or for purchases made at a show, the customer is responsible for inspecting the purchased items and verifying that they are to their satisfaction. If they are not, they must express any dissatisfaction before the sale is completed, as all sales are final. We are not liable for damages after the customer receives their items due to issues including but not limited to the customer mishandling transport and/or overheating animals. 

Cancellations:  

We require a ~3% (2.9% + $0.30) cancellation fee on all cancellations. This is a non-recoverable fee we are charged when processing your payment, and it is not refunded to us by Shopify when an order is canceled or a refund is issued. Canceling orders creates extra labor and costs on our end and reduces available stock for others who may be interested, so please make sure you are committed before placing an order.

If a product in your order is out of stock, we will contact you and offer the option to cancel part or all of your order. There's no extra fee for this; we apologize for any inconvenience.

Some Poecilotheria species cannot be shipped across state lines, as clearly stated in the product titles and product details. Please do not purchase if you live outside of Texas, or that portion/your whole order will be canceled and refunded immediately; you will also be charged a 10% cancellation fee, which will be deducted from the refund.