Refund policy

We do not accept returns on live animals. Live-arrival claims require notice and clear photographic or video evidence within three hours of qualifying pickup or delivery. When all LAG requirements are met, we will provide the applicable refund or arrange a replacement when available. Shipping costs and freebies are not covered.

Unused non-live products in their original packaging may be returned within 14 days of delivery. Customer-requested cancellations are subject to an approximately 3% cancellation fee, with the exceptions described in our complete policy.

Please review our complete Refund & Cancellation Policy for all requirements and exclusions.