Shipping method:

Shipping is offered throughout the continental US (48 states) through FedEx Priority Overnight. Shipments are dropped off on Tuesdays or Wednesdays for next-day arrival and required to be picked up in person at your closest FedEx Ship Center. 

We offer expo pick-up and DFW local meet-up options so you can save on shipping. See Expo Schedule for details. 

What to expect after placing an order:

After you place an order on our website, we will contact you within 12 hours to let you know the delivery date and FedEx pick-up location. Please respond and let us know if that works for you. The package will NOT be shipped until we have your confirmation. A tracking number will be provided on the day of shipment.

There will be times when shipping must be delayed due to weather, our schedule, or if a tarantula you ordered has recently molted or appears to be about to molt. You will be notified if that happens, and we will work out another date. 

Carrier delays happen, so please ensure you or someone you know will be available to pick up your package, even if it's 1-3 days late. 

Live Arrival Guarantee (LAG):

Buddha Bugs offers LAG but ONLY when the below conditions are met:

• "Freebies" are not covered by LAG.

• For the safety of the animals and to ensure the best chance of live arrival, orders must be shipped to your nearest authorized FedEx Ship Center and held for pickup.

• Package must be picked up from FedEx within 4 hours of arrival. Please bring a valid ID with you.

• In the unlikely event of a DOA, we require notice and evidence within 1 hour of delivery/pick up. You must provide a clear photo/video of the deceased specimen. Refunds will not include shipping costs, and replacements may not always be available. 

• ANY DEVIATION OF THIS CAN RESULT IN LAG VOID

We can offer home delivery upon request, but LAG cannot be guaranteed due to the unpredictability of this shipping method. 

If a carrier delay causes your animals to arrive on a day other than originally scheduled, we will still honor the LAG if the delay does not exceed (3) days past the originally scheduled delivery day. 

Please remember that FedEx DOES NOT reimburse Buddha Bugs for lost packages or the loss of any live animals. We take as many precautions as we possibly can to ensure your new pets arrive safely.

Returns & Refunds

We DO NOT accept returns on live animals.

Non-live animal products may be returned for a refund within 14 days of delivery. The product must be unused and in original packaging. After we receive your return, refunds will be processed within 5-10 business days. Refunds will not include shipping costs. Used products will be rejected and shipped back to the customer when possible.

You will be refunded immediately if one or more animals in your order arrive dead. Please see our Shipping Policy for LAG details.

Cancellations

• Cancellations must be made within 24 hours after placing your order to ensure a full refund. We require a 10% restocking fee on cancellations after 24 hours. Canceling orders creates extra labor and costs on our end and reduces available stock for others who may be interested, so please make sure you are committed before placing an order.
• If a product in your order is out of stock, we will contact you and give you the option to cancel part of or the entire order. There's no extra fee for this; we apologize for any inconvenience.
• Some Poecilotheria species can not be shipped across state lines, as clearly stated in the product titles and product details. Please do not purchase if you live outside of Texas, or your order will be canceled and refunded immediately; you will also be charged a 10% cancellation fee, which will be deducted from the refund.