Returns & Refunds

We DO NOT accept returns on live animals.

Non-live animal products may be returned for a refund within 14 days of delivery. The product must be unused and in original packaging. After we receive your return, refunds will be processed within 5-10 business days. Refunds will not include shipping costs. Used products will be rejected and shipped back to the customer when possible.

You will be refunded immediately if one or more animals in your order arrive dead. Please see our Shipping Policy for LAG details.

Cancellations

• Cancellations must be made within 24 hours after placing your order to ensure a full refund. We require a 10% restocking fee on cancellations after 24 hours. Canceling orders creates extra labor and costs on our end and reduces available stock for others who may be interested, so please make sure you are committed before placing an order.
• If a product in your order is out of stock, we will contact you and give you the option to cancel part of or the entire order. There's no extra fee for this; we apologize for any inconvenience.
• Some Poecilotheria species can not be shipped across state lines, as clearly stated in the product titles and product details. Please do not purchase if you live outside of Texas, or your order will be canceled and refunded immediately; you will also be charged a 10% cancellation fee, which will be deducted from the refund.