Refund & Cancellation Policy

Returns & Refunds:

We DO NOT accept returns on live animals.

You may return non-live animal products for a refund within 14 days of delivery. The product must be unused and in its original packaging. After we receive your return, we will process refunds within 5-10 business days. Refunds will not include shipping costs. We will reject used products and, when possible, ship them back to the customer. 

If an animal arrives deceased, contact us within the required three-hour period and provide clear photographic or video evidence. When all live arrival guarantee requirements are met, we will provide the applicable refund or arrange a replacement when available. Multi-count products are handled according to the number of live animals received. Shipping costs and freebies are not covered. Please review our Shipping & Live Arrival Policy for complete requirements.

For online purchases with local pickup, pickup at a show, or for purchases made at a show, the customer is responsible for inspecting the purchased items and verifying that they are to their satisfaction. If they are not, they must express any dissatisfaction before the sale is completed, as all sales are final. We are not liable for damages after the customer receives their items due to issues including but not limited to the customer mishandling transport and/or overheating animals. 

Cancellations:

We require a ~3% cancellation fee on all cancellations. For card payments, the fee is 2.9% + $0.30 per transaction; different payment methods may have slightly higher or lower fee amounts. This is a non-recoverable fee we are charged when processing your payment, and Shopify does not refund it to us when an order is canceled or a refund is issued. Canceling orders creates extra labor and costs on our end and reduces available stock for others who may be interested, so please make sure you are committed before placing an order.

If a product in your order is out of stock, we will contact you and offer the option to cancel part or all of your order. There's no extra fee; we apologize for any inconvenience.

Some Poecilotheria species cannot be shipped across state lines, as clearly stated in the product titles and product details. Please do not purchase if you live outside of Texas; that portion or the entire order will be canceled and refunded immediately, and you will also be charged a ~3% cancellation fee, which will be deducted from the refund. For card payments, the fee is 2.9% + $0.30 per transaction; different payment methods may have slightly higher or lower fee amounts.