Troglodillo sp. 'soil'

How to choose a shipping method:

Shipping is offered throughout the continental US (48 states). We have 3 different options for live animal shipments. Please read below and choose the shipping method accordingly at check out or your order may be canceled and refunded.

• Orders that contains arachnids, assassin bugs and other venomous invertebrates can ONLY be shipped through FedEx Priority Overnight. 
• Isopods and springtails can be shipped through FedEx Priority Overnight or USPS Priority Express, USPS Priority is also available during spring and fall when weather permits.
• USPS First Class option at check out is ONLY for orders that contains NO live animals.

Packages shipped through FedEx Priority Overnight are dropped off on Tuesdays or Wednesdays for Wednesday or Thursday arrival. For USPS Priority Express / USPS Priority, shipping days are Tuesdays and Wednesdays. USPS First Class shipments will typically go out the next business day.

For our customers in TX and OK, we offer expo pick-up and DFW local meet-up options so you can save on shipping. See Expo Schedule for details. 

What to expect after placing an order:

After you place an order on our website, we will contact you within 24 hours to let you know the delivery date and FedEx/USPS pick-up location. Please respond and let us know if that works for you. The package will NOT be shipped until we have your confirmation. A tracking number will be provided the day of shipment.

There will be times when shipping must be delayed due to weather, our schedule, or if a tarantula you ordered has recently molted or appears to be about to molt.  You will be notified if that happens and we will work out on another date. 

Carrier delay happens, so please make sure you or someone you know will be available to pick up your package even if it's 1-3 days late. 

Live Arrival Guarantee (LAG):

Buddha Bugs offers LAG but ONLY when the below conditions are met:

• For the safety of the animals and to ensure the greatest chance of live arrival orders are shipped to your nearest authorized FedEx ship center or USPS location closest to your home address and "held for pickup".
• Package must be picked up from FedEx/USPS within 4 hours of arrival. Please bring a valid ID with you.
• In the unlikely event of a DOA we require notice and evidence within 1 hour of delivery/pick up. You must provide a clear photo/video of the deceased specimen. Refunds will not include shipping costs and replacements may not always be available. 

• ANY DEVIATION OF THIS CAN RESULT IN LAG VOID

We are able to offer home delivery upon request but due to the unpredictability of this shipping method LAG cannot be guaranteed. 

If a carrier delay causes your animals to arrive on a day other than what was originally scheduled, we will still honor the LAG as long as the delay does not exceed (3) days past the original scheduled delivery day.